For patients
Prepare for your visit
Everything a first-time or returning patient needs in one place: how to book, what to bring, insurance and payment, the patient portal, hours and directions.
Appointments
How to schedule as a new patient, a current patient or a Medi Spa West client, and what to have ready.
Appointment options →Existing Patient Portal
Records, results, messages and follow-up requests for established patients, through eClinicalWorks.
Sign in to the portal →Insurance
Which plans we accept, how referrals and benefits work, and how to check before your visit.
Insurance guidance →Telehealth
Virtual visits are available for many concerns. Call and ask for a Virtual Visit.
Call 804.270.6100 →Hours & directions
Office hours, turn-by-turn directions from I-64, Broad Street and 295, and parking at the door.
Plan your route →Skin care products
The physician-selected products we stock, available for purchase in the office.
Browse products →New patients
Paperwork and what to bring
Please arrive about 15 minutes before your first appointment to complete new-patient paperwork: registration, health history and privacy consent.
Forms are provided at the front desk. If you would like them ahead of time, ask when you call to schedule.
Bring with you
- A photo ID and your current insurance card
- A list of your medications, supplements and allergies
- Names of other doctors involved in your care, and any referral your plan requires
- Records or photos of the skin concern if it comes and goes
- For skin exams: remove nail polish and heavy make-up so we can see everything
- Your preferred pharmacy
Payment
Paying for your care
Copays and self-pay balances are collected at your visit. Cosmetic treatments at Medi Spa Westare not covered by insurance and are paid at the time of service. The spa accepts CareCredit financing and participates in the Allē rewards program.
Questions about a bill? Call the medical office at 804.270.6100.
Hours
Office hours
We confirm current office hours when you call to schedule: 804.270.6100.
3811 Gaskins Road, Richmond, VA 23233. Directions and parking
Privacy
Email is not a secure way to share health information. Please call us or use the patient portal for anything about symptoms, results or medications.
Appointments
Ready to make an appointment?
Medical appointments are scheduled by phone. Telehealth (virtual) visits are available: call and ask for a Virtual Visit.
New patients
Call the medical office to schedule your first visit. Have your insurance card handy.
Current patients
Call us, or sign in to the Existing Patient Portal for records, messages and follow-ups.
Medi Spa West
Call the spa directly to schedule a cosmetic consultation or treatment.
For your privacy, please don't send symptoms, photos or other health details by email. Call us or use the patient portal instead.